Terms of Service
Effective date: 01/08/2026 · Last updated: 01/08/2026
1. Who we are
The Hayatiq (حياتيق) service is provided by HAYATIQ AI SOLUTIONS F.Z.E (official Arabic legal name «حياتيك إيه آي سوليوشنز م.م.ح»), a Free Zone Establishment registered in Ajman Free Zone, United Arab Emirates, Licence/Registration No. 56374, registered address B.C. 1306744, Ajman Free Zone C1 Building, Ajman Free Zone, Ajman, United Arab Emirates (the "Company", "we", "us").
"Hayatiq" is the name of the software; HAYATIQ AI SOLUTIONS F.Z.E is the name of the company that provides it — two different names, deliberately so. In these Terms "the Service" means the software, and "we" always means the Company.
By using the Service or creating an account, you confirm that you are authorised to act for your organisation and you accept these Terms for yourself and for it.
2. What the Service is — and what it does not do
The Service is Arabic-first cloud bookkeeping software for small and medium businesses. It keeps double-entry books; stores uploaded documents; proposes AI-drafted entries which post to your books only after a human user approves them; keeps an append-only audit trail; and produces summary figures — including VAT summary figures — from your own approved records.
Read this before relying on any figure. The Service:
- does not file any return, declaration or form with the Zakat, Tax and Customs Authority (ZATCA) or with any other authority. You file your returns; the Service does not do it for you;
- is not an e-invoicing solution and is not an e-invoicing / Fatoora solution provider: it is not integrated with, connected to, or approved under the Fatoora platform or any phase of ZATCA's e-invoicing framework;
- does not give accounting, tax, zakat or legal advice of any kind. Its figures are a starting point for your own review and your professional adviser's review — not a determination of your tax liability.
You remain solely responsible for the accuracy and completeness of your books, for every figure in every return you file, for the filing itself, and for your own compliance with the laws that apply to you — including VAT and e-invoicing obligations.
3. Your account
You agree to provide accurate registration information and keep it current, to keep sign-in credentials confidential, and to limit use of your organisation's account to its authorised users; you are responsible for activity under your account. The Service is a business tool for organisations; it is not directed at consumers or at minors.
4. Acceptable use
You agree to use the Service lawfully. You must not: upload sensitive personal data (health, creed, biometric and similar data — the Service is not designed for it); attempt to access another organisation's data or interfere with tenant isolation; disrupt the Service or circumvent its security controls; or resell or reverse-engineer the Service without our written consent. We may suspend access for material misuse, with notice where practicable.
5. The current free pilot; paid plans
The Service is currently available as a free pilot: nothing is charged at present. The paid subscriptions shown on our pricing page are "available soon"; your account will not convert to a paid subscription without prior notice to you, and nothing will be charged unless you expressly subscribe to a paid plan.
Once billing starts: payments are collected by Paddle as merchant of record; any taxes applicable to your subscription will be shown at checkout; and our Refund Policy applies to payments.
6. Your data; the parties' roles
The bookkeeping content your organisation keeps in the Service — entries, invoices, uploaded documents and their contents — belongs to your organisation. Your organisation is the controller of that content, and we process it as a processor under the data processing agreement in place with your organisation. Separately, we act as controller of account, contact and billing data of users, as described in our Privacy Notice.
The Service is currently hosted outside the Kingdom of Saudi Arabia (in Frankfurt, Germany) — see the "International transfer" section of the Privacy Notice. Your organisation remains responsible for its own record-keeping obligations under the laws that apply to it, including any requirements about where and for how long its records are kept; the Service provides export tools to support that.
7. AI features
AI-drafted entries in the Service are proposals only: nothing posts to your books without approval by a human user of your organisation. We do not use your data or your organisation's ledger content to train general-purpose AI models. Uploaded documents are processed by sub-processors listed by category in the Privacy Notice.
8. Availability and changes to the Service
We aim to keep the Service available but do not guarantee uninterrupted operation, and we may improve or modify its features. We will give reasonable notice before any material change that removes core functionality from an active subscription.
9. Intellectual property; feedback
We retain all rights in the Service, its software, models, templates and documentation; nothing transfers to you except the right to use the Service under these Terms. Your organisation retains all rights in its data. By sending feedback or suggestions about the Service you grant us a non-exclusive licence to use them — a licence which never extends to your data.
10. Disclaimers
During the free pilot the Service is provided "as is" and "as available", without warranty of any kind, express or implied — including, without limitation, any warranty of accuracy of any figure, fitness for a particular purpose, or uninterrupted availability — to the maximum extent the applicable law allows a disclaimer. VAT summary figures are computed from the records you approved; they are a starting point for your own review and your adviser's review, not a determination of your tax liability.
11. Limitation of liability
To the maximum extent the applicable law allows: neither party is liable for indirect or consequential loss, loss of profit, or loss of data; and our aggregate liability to you is capped at the subscription fees you paid us in the twelve months preceding the claim — which means that during the free pilot, where no fees are paid, our liability is limited to the fullest extent the applicable law permits. Nothing in these Terms excludes liability that cannot lawfully be excluded.
12. Termination; data export
You may close your account at any time. We may suspend or terminate the Service for a material breach of these Terms that is not cured after notice. On closure, we make your organisation's data available for export in a common machine-readable format for a reasonable period stated in the app; thereafter the data is handled under the retention and erasure approach described in the Privacy Notice, subject to any statutory retention obligation.
13. Changes to these Terms
We may update these Terms from time to time. We will post the updated version on this page with a new effective date and give account contacts reasonable advance notice of material changes. Continued use of the Service after the effective date constitutes acceptance.
14. Governing law and disputes
These Terms are governed by the laws applicable to us as a company registered in Ajman Free Zone, United Arab Emirates, without prejudice to any mandatory right the applicable law of your own country gives you that cannot be contracted out of. The forum for disputes will be stated on this page once settled; until then, please raise any dispute with us first in writing using the contact details below, and we will work to resolve it in good faith.
15. Languages
These Terms are published in Arabic and English and the two texts are intended to correspond. If you find a discrepancy, please tell us so we can correct it.
16. Contact
Email: support@hayatiq.ai or by post to the registered address in section 1.